Six Sigma
Six Sigma
It is a business process that allows companies to drastically improve their bottom line by designing and monitoring everyday business activities in ways that minimize waste and resources while increasing customer satisfaction.
Six Sigma can be applied to any process that can be measured, that is, to ANY process.
- DMAIC Process Improvement
- Mean shifts, long term performance degrades
- Six Sigma Belts
- Yellow Belt: Basic awareness
- Green Belt: Utilize tools
- Black Belt: Project Leader
- Master Black Belt: Teacher
- Sigma Level
- Long-term Process Capability to operate within specifications, i.e. without defects
- 3 process operates at 66,800 DPMO, 93.3% yield.
- 6 process operates at 3.4 DPMO, 99.9997% yield.
Foundation
- Foundations
- Genuine focus on Customers (VOC)
- Data and fact-driven management
- Process focus, management and improvement
- Proactive management
- Boundary-less collaboration
- Drive for perfection; tolerance for failure
- Customer
- Six Sigma starts with the continuous and comprehensive understanding of the customer needs.
- Only the customer can establish the requirements, determine what constitutes a defect, and decide whether the process, product or service is acceptable or not.
- Variation
- Reduce Variation
- Center the Process
- Process
- Measure inputs and outputs to identify variation
- Implement solutions to reduce variation in process
- Control revised process